AVOX Technologies offers free evaluation of your equipment to determine the cause of any problems. Once your equipment is evaluated, you will receive a Service Authorization Report which will describe the solutions and the associated costs to repair your equipment. There is no charge for this inspection and evaluation service, even if you elect not to have the required service performed. If the service is declined, the equipment will be returned as it was received. Call 800 272 2818 to request an RMA number or to request service.